In 2010, I was laughed offstage. Again. This was beginning to be a pattern.
This was the year I created a presentation regarding the the impending economic disruption digital would cause. For two years I presented this information throughout Europe, Australia, and the US. This was when I started to be ridiculed by many of my peers within the ITSM industry.
After almost two decades in the business, I had become skilled at anticipating the direction of IT professionals and their customers. While much of the original presentation may be difficult to understand, I think you will agree that it was an urgent message for all white-collar workers in 2010.
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