There are more than 1.7 billion mobile devices in the world -- and in 2013 for the first time, smartphones outsold feature phones. The mobile revolution is having a transformational impact on customer service. Join us to see a visionary picture of the future of connected service with BMC's Chris Dancy, better known as @ServiceSphere on Twitter, and see salesforce.com's vision of the future of mobile customer service, where you'll learn how to make every service moment count for your company.