Chris Dancy

Consumerization, Enterprise.Next, ITSSM, Social Enterprise lead. Working closely with product, sales, marketing, messaging and wider IT industry to move organizations to new enablement processes.

Digital Engagement Director and Product Marketing.
In charge helping creating content that moved the IT industry forward toward a more mobile and collaborative environment.

ServiceSphere the first ITSM organization to market with offerings combining Social Media and ITSM! ServiceSphere is recognized as the most influential ITIL and ITSM Twitter organization globally.

IT Marketing Management the cornerstone to all of our social efforts is transforming organizations by tossing out maturity models and accepting what is really happening and training your staff and your customers on the value of the customer experience journey!

Intellectual property sold to Pink Elephant for 1-3 day classes.
Class: Collaboration in Enterprise Environments.
Was head of digital strategy and created, ITSM Extreme Makeover.

Recognized in High Achievers Club for driving dramatic improvement in market share at international service automation software manufacturer and provider of professional services, maximizing market presence through in-depth customer education and awareness, including enterprise sales support, global campaigns, and customer outreach.

* Reached target markets through product evangelism including speaking engagements, best-practice information sharing, whitepaper creation, and partnership with IT support teams.

* Set stage to allow LANDesk acquisition by championing translation path, first establishing market position and subsequently educating OEM channel teams on service software and ITIL concepts.

* Created vertical sales training for North American senior sales executives, and delivered channel training/assistance to LANDesk/Avocent partners.

* Created worldwide competitive information knowledgeshare.

Repeatedly promoted based on exceptional record of solutions marketing and sales support affecting profitability for Service Desk Technologies/Desktop Management Strategies products. Educated marketing team on value proposition, marketing collateral, trade shows, beta testing, and testimonials.

* Retained ITIL-focused customers, creating iServiceDesk for HEAT representing industry's first out-of-the-box, best-practice add-on to FrontRange Solutions' HEAT product.

* Managed nearshore development with NetworkD Miratech in the Ukraine.

* Utilized competitive intelligence to assess demand; created specifications and marketing collateral.

Served as HEAT Service Desk and LANDesk leader chartered with ITIL best-practice education to clients. Conducted seminars, managed installations, and trained users in support/help desk solutions and LANDesk. Contributed sales engineering, project management, and solution consulting. Managed RFP/RFI process.

* Grew Service Desk Software practice, expanding team to 10+ members from two and demonstrating combined value proposition for desktop management and service desk software products.

Led technical concept development, bringing unique ability to transform HEAT product into platform for business alignment. Furthered product line success as evangelist/trainer to 1,000 users, with 90%+ travel.

* Gained "Kung Fu" reputation for ability to bring concepts to fruition; expanded vision and drove execution with analysis of support center business practices to enhance efficiency.

Customize help desk and knowledgebase software. Analyze business practices of support center organizations and recommend best practice procedures to improve efficiency. Installed and configured web based solutions for call centers. Procedural and technical writing. 75% Travel. Product and project management. Extensive client training on product usage and best practices. Instructing classes on supporting end users and working with helpdesk systems. Supporting clients issues, trouble shooting network connectivity, network mail systems issues.

* Completed 150 global Service Desk engagements.

* Taught over 1000 students HEAT Service Desk Administration over three years.

* Exceeded my travel by 90% for two years.

Supervised 15 hardware/networking technicians in three states for over 200 Medical practices and hospitals. Installation and configuration of SCO UNIX, Windows NT 4.0 and 2000 Servers WAN and LAN networks. Disaster recovery and technology review for best practices. Reviews for technicians and related management duties. Project Management for new installs, coordinating different departments. Technical writing for new software applications. Client training on software usages and best practices.

* Deployed Windows 2000 to Organization

* Deployed first MS Exchange Server in 1996 to Organization.