Chris Dancy
Seanchai, Apopheniac,
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- Director of Enterprise Apophenia at Service-now.comInformation Technology and Services | Greater Denver Area, USSummaryITSM MARKETING LEADER
* Business Development * Global Sales & Marketing Strategy * Thought Leadership * Global Revenue Growth * Sales Force Training & Support * Relationship and Project Management
Positioning Technical Corporations for High Profitability and Global Dominance in Cutthroat Markets.
Strengthening company-client relationships through keen understanding of technical needs, and bringing exceptional track record of successful product messaging, speaking engagements, promotional energy, and strategy to access new markets.
Engaging and innovative technical marketing/business development champion with unprecedented ability to develop international presence through customer-centric marketing messages. Sought-after marketing expert skilled in gaining trust of influential players and demonstrating empathy for customer needs. Offer unique blend of expertise in product development, channel training, and matrix/project leadership.Specialties: ** ITIL Practitioner *HDI Support Center Manager *Service Catalogue Certified Manager *MOF (Microsoft Operations Framework) Certified **Experience- Oct 2011 - PresentDirector of Enterprise Apophenia / Service-now.comResearch and marketing of enterprise apophenia. Marketing team.
- Feb 2010 - PresentMembership Chair Rocky Mountain LIG / itSMF USAhttp://rmitsmf.squarespace.com/
Web, Marketing, Membership and Content Services for The Rocky Mountain itSMF LIG - Jan 2010 - PresentHost / ITSM Weekly PodcastWhen there is nothing left to burn you must set yourself on fire.
- Jul 2008 - Oct 2011Founder / ServiceSphereServiceSphere the first ITSM organization to market with offerings combining Social Media and ITSM! ServiceSphere is recognized as the most influential ITIL and ITSM Twitter organization globally.
IT Marketing Management the cornerstone to all of our social efforts is transforming organizations by tossing out maturity models and accepting what is really happening and training your staff and your customers on the value of the customer experience journey! - Dec 2010 - Aug 2011Digital Engagement Director / Pink ElephantConnect and Educate.
- May 2010 - Oct 2010Founder / Social Media SphereAllow SocialMediaSphere to help you market your prodcuts and services your exisiting customers and potential community. We can do this via professional services or outsourcing to us as the leading provider of this new medium for community .
With your help or as your shadow public relations (PR) team and marketing agent, SocialMediaSphere has a proven track record of creating communities for every type of organization.
SocialMediaSphere will build your social presence to one that is respected within your industry and not just viewed as another spam machine. We do this by using LinkedIn, Twitter, Facebook, Youtube, Vimeo and other social media outlets. Our spread spectrum marketing services allow customers to find you in multiple places on the Internet.
Why show up once on the front page of Google? Work with our team of social marketing experts to light up the front page of Google with your organization's social presence! - Feb 2010 - Aug 2010Sponsor Advocate, Rocky Mountain HDI / HDIhttp://www.hdidenver.org/
Assists the VP of Public Relations / Newsletter in finding locations for meetings and sponsors for meetings and events. - Feb 2007 - Jul 2008Vice President of Business Development / Touchpaper an Avocent CompanyRecognized in High Achievers Club for driving dramatic improvement in market share at international service automation software manufacturer and provider of professional services, maximizing market presence through in-depth customer education and awareness, including enterprise sales support, global campaigns, and customer outreach.
* Reached target markets through product evangelism including speaking engagements, best-practice information sharing, whitepaper creation, and partnership with IT support teams.
* Set stage to allow LANDesk acquisition by championing translation path, first establishing market position and subsequently educating OEM channel teams on service software and ITIL concepts.
* Created vertical sales training for North American senior sales executives, and delivered channel training/assistance to LANDesk/Avocent partners.
* Created worldwide competitive information knowledgeshare. - Dec 2005 - Jan 2007Director of Product Development / NetworkDRepeatedly promoted based on exceptional record of solutions marketing and sales support affecting profitability for Service Desk Technologies/Desktop Management Strategies products. Educated marketing team on value proposition, marketing collateral, trade shows, beta testing, and testimonials.
* Retained ITIL-focused customers, creating iServiceDesk for HEAT representing industry's first out-of-the-box, best-practice add-on to FrontRange Solutions' HEAT product.
* Managed nearshore development with NetworkD Miratech in the Ukraine.
* Utilized competitive intelligence to assess demand; created specifications and marketing collateral. - 2002 - Jun 2005Lead Solution Architect / NetworkDServed as HEAT Service Desk and LANDesk leader chartered with ITIL best-practice education to clients. Conducted seminars, managed installations, and trained users in support/help desk solutions and LANDesk. Contributed sales engineering, project management, and solution consulting. Managed RFP/RFI process.
* Grew Service Desk Software practice, expanding team to 10+ members from two and demonstrating combined value proposition for desktop management and service desk software products. - 2000 - 2002Senior Service Desk Consultant / FrontRangeLed technical concept development, bringing unique ability to transform HEAT product into platform for business alignment. Furthered product line success as evangelist/trainer to 1,000 users, with 90%+ travel.
* Gained "Kung Fu" reputation for ability to bring concepts to fruition; expanded vision and drove execution with analysis of support center business practices to enhance efficiency. - 1999 - 2001Senior Consultant / FrontRange SolutionsCustomize help desk and knowledgebase software. Analyze business practices of support center organizations and recommend best practice procedures to improve efficiency. Installed and configured web based solutions for call centers. Procedural and technical writing. 75% Travel. Product and project management. Extensive client training on product usage and best practices. Instructing classes on supporting end users and working with helpdesk systems. Supporting clients issues, trouble shooting network connectivity, network mail systems issues.
* Completed 150 global Service Desk engagements.
* Taught over 1000 students HEAT Service Desk Administration over three years.
* Exceeded my travel by 90% for two years. - 1995 - 1999Technical Services Manager / WebMDSupervised 15 hardware/networking technicians in three states for over 200 Medical practices and hospitals. Installation and configuration of SCO UNIX, Windows NT 4.0 and 2000 Servers WAN and LAN networks. Disaster recovery and technology review for best practices. Reviews for technicians and related management duties. Project Management for new installs, coordinating different departments. Technical writing for new software applications. Client training on software usages and best practices.
* Deployed Windows 2000 to Organization
* Deployed first MS Exchange Server in 1996 to Organization.
Education-
1993 - 2008Various Technical AccreditationBachelor of Science in Accounting
Activities: -Certifications- ITIL Practitioner; HDI Support Center Manager; Service Catalogue Certified Manager -Professional Training- MCSE 3.51; Oracle 8i Administration; LANDesk Certified Engineer; ITIL Foundations/Practitioner; Knowledge Centre Certified; Microsoft Operations Foundation; Sarbanes-Oxley; Six Sigma; HDI Help Desk Manager; FrontRange ITSM Administration, FrontRange HEAT Administration, Touchpaper ITBM Configuration; Service Catalogue Management -
1987 - 1991Mount Saint Mary's CollegeBachelor of Science in Accounting
Additional Information-
Websites:
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Honors:***AWARDS*** 2010 itSMF USA Presidents Award 2009 IT Twitter User of The Year Finalist High Achievers Club 2007 Touchpaper Presidents Club 2005/2006 NetworkD Consultant of the YEAR 2004/2003 NetworkD Consultant of the YEAR 2001 FrontRange Employee of the Year 1998 Web MD ***Speaking Engagements*** 2009-2010 HDI National Conference 2010 itSMF USA Conference 2010 Pink Elephant Mexico City 2010 Pink Elephant Conference 2008 Rocky Mountain HDI User Group 2008, 2007, 2005 HDI User Conferences (“Support Goes Home”; “From Self Service to Survey”; “FrontRange HEAT Real World Best 2006 Help Desk & IT Support Show Annual Conference 2006 Mission Impossible Movie Premiere (“LANDesk Security Suite Best Practices”) 2006 NetworkD Webinar 2005 Star Wars Episode III Movie Premiere (“Spyware & Adware: Emerging Security Trends & Technologies”) 2005 itSMF User Conference (“Metrics behind Password Self Service”)
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Interests:~ Solution Selling ~ Product Marketing Strategies ~ RFI / RFP Response ~ Matrix Leadership ~ Sales Force Training & Support ~ PreSales Campaigns ~ Webinar-Based Training ~ Service Catalogue Management ~ ITIL & HDI Certifications ~ Enterprise Sales Support ~ C-Suite and Client Presentations ~ Customer Requirements
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Map
- Phoenix, AZ, January 2012Jan 22, 12 - Jan 27, 12
- San Diego, CA, February 2012Feb 13, 12 - Feb 17, 12
- Las Vegas, NV, February 2012Feb 19, 12 - Feb 21, 12
- Austin, TX, March 2012Mar 08, 12 - Mar 16, 12
- Orlando, FL, April 2012Apr 23, 12 - Apr 27, 12
- Helsinki, Finland, November 2011Nov 27, 11 - Nov 29, 11
- Service Desk ForumNov 22, 11 - Nov 23, 11
- San Diego, CA, October 2011Oct 30, 11 - Nov 03, 11
- Boston, MA, October 2011Oct 16, 11 - Oct 18, 11
- San Francisco, CA, September 2011Sep 29, 11 - Sep 30, 11
- ZendeskSep 29, 11 - Sep 30, 11
- Fusion 11Sep 24, 11 - Sep 28, 11
- HDI Western Central NYSep 21, 11 - Sep 23, 11
- Social Media Essentials for ITSM Pros, Sydney, AustraliaAug 29, 11 - Aug 30, 11
- Sydney, Australia, August 2011Aug 27, 11 - Aug 30, 11
- Social Media Essentials for ITSM Pros, Melbourne, AustraliaAug 26, 11 - Aug 27, 11
- LeadIT itSMF AustrailiaAug 12, 11 - Aug 30, 11
- Albuquerque, NM, July 2011Jul 10, 11 - Jul 13, 11
- Toronto, Canada, July 2011Jul 05, 11 - Jul 08, 11
- San FranciscoJun 20, 11 - Jun 23, 11
- New York, NY, June 2011Jun 13, 11 - Jun 15, 11
- itSMF CanadaMay 31, 11 - May 31, 11
- HDI BrazilMay 24, 11 - Jun 01, 11
- Breakfast With PInkMay 22, 11 - May 23, 11
- Knowlege 11May 15, 11 - May 19, 11
- Washington DC ConsultingMay 01, 11 - May 13, 11
- Toronto, Canada, April 2011Apr 12, 11 - Apr 22, 11
- Orlando, FLApr 08, 11 - Apr 10, 11
- HDI 2011Mar 28, 11 - Apr 01, 11
- Pink Elephant 2011Feb 18, 11 - Feb 23, 11
- Toronto, Canada, January 2011Jan 02, 11 - Feb 04, 11
- Pink Elephant Asia TourDec 05, 10 - Dec 15, 10
- Pink Elephant VisitNov 29, 10 - Dec 02, 10
- HDI Edmonton Kick OffNov 24, 10 - Nov 26, 10
- New YorkNov 18, 10 - Nov 22, 10
- HDI Regina Chapter MeetingNov 16, 10 - Nov 17, 10
- itSMF UKOct 26, 10 - Nov 13, 10
- HDI Kentuckiana SummitOct 20, 10 - Oct 23, 10
- New Media Essentials for ITSM (San Diego)Oct 06, 10 - Oct 07, 10
- Pink ElephantSep 27, 10 - Sep 30, 10
- itSMF Fusion & HDI South East SummitSep 19, 10 - Sep 27, 10
- HDI Speaking Tour Leg 2, Dallas, San Francisco, Modesto, SacramentoSep 14, 10 - Sep 17, 10
- HDI Speaking Tour, Phoenix, Los Angles, Orange County, San DiegoSep 07, 10 - Sep 10, 10
- Pink Elephant Mexico CityJun 15, 10 - Jun 19, 10
- Ohio Valley LIG SpeakingJun 02, 10 - Jun 05, 10
- LA and DC Client VisitsMay 09, 10 - May 22, 10
- Microsoft BPOS CABApr 27, 10 - May 04, 10
- Knowledge 10 Service-NowApr 19, 10 - Apr 22, 10
- HDI New EnglandApr 14, 10 - Apr 16, 10
- Los Angles Business MeetingApr 06, 10 - Apr 07, 10
- St Louis HDIMar 22, 10 - Mar 23, 10
- HDI 2010Mar 15, 10 - Mar 20, 10
- Colorado Springs, CO, March 2010Mar 08, 10 - Mar 12, 10
- Colorado Springs, CO, March 2010Mar 01, 10 - Mar 03, 10
- Pink Elephant 2010Feb 21, 10 - Feb 24, 10
- Colorado Springs, CO, February 2010Feb 18, 10 - Feb 19, 10
- Colorado Springs, CO, February 2010Feb 15, 10 - Feb 16, 10
- SacramentoNov 16, 09 - Nov 21, 09
- Baltimore MeetingsOct 13, 09 - Oct 18, 09
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Videos
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Tweets
- @theitskeptic @stephenmann Make sure to mention in the blog it took 6 days to respond to Stephen about something you will do in the future.
- @theitskeptic thank goodness I need the exposure in search results on the topic :$
- Why would you abuse @ThinkHDI by using hashtag bait @CAITService ? Fire your marketing team stat. http://t.co/2DnRwmW0 #ITSM
- @stephenmann the force is strong with you.
- Apple in the workplace? Forrester data. http://t.co/jnRDhRfp (picture)
- @karen_ferris Always loved the way all the stuff on @MacantaConsult just puts all that good #ITSM out there!
- Brace yourself, #Mobility #BigData and the Coming Singularity! Thank You @itsmfsandiego #ITSM http://t.co/9KAbjYd7
- @theitskeptic blog comments is a spoon feeding approach. :)
- @korygsmith i actually use like, if i mean it.
- Oddly enough my iphone is PCAnywhere. #1993Calling
- Are your #ITSM twitter searchs too full of "noise"? filter by @klout thank you @hootsuite http://t.co/DiCsCac2
- I might be the Paula Deen of service management.
- An elephant, kola, unicorn & Gartner Analyst walk in a bar. http://t.co/Ng47eOdf
- @stevie_chambers wish you where here tomorrow to see my big data prezo :(
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Tweets
- Where is this King? Show me him!
- @deenatroy yea! i'll be there soon, packing day is always a bit slow for me.
- @Jamesn_hb nope
- When you believe in things that you don't understand Then you suffer. -sw
- @SophieDanby what are they doing that makes you notice or care?
- @ChristianPlante welcome to the Saas help desk of the future.
- @Simo_Morris I watch you. You didn't engage or interact with 400 plus folks. Go back to your original style. I will still be watching.
- Please for the love of everything golden and from the 80's make this true http://t.co/4rFdsw7e
- For those of you in North America wishing people Happy Australia Day, You're late.
- I consider myself the cyber love child of @lizzardfrog_79 and @ChristianPlante
- @lizzardfrog_79 I'll never leave you so chill.
- The dancing baby web page for my webinar. http://t.co/QSk6xypE @korygsmith
- Blue Marble 2012 http://t.co/WfOEbzJV #Amazeballs
- @hal_pomeranz actually it was a commercial
- @Simo_Morris diet coke, bagel, OJ, twitter, FB, G+, Live, Pinterst, LinkedIn, Reddit, dog face wash, shower, fancy smell, translucent powder
- @Simo_Morris I work from home.
- I must have restless leg syndrome because I want to kick you in the teeth.
- If you are going to wag the dog, make sure its your bitch.
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Uploads
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Checkins
- ServiceNow12225 El Camino Real
- ServiceNow12225 El Camino Real
- San Diego International Airport (SAN)3225 N Harbor Dr.
- Hilton Suites Phoenix10 East Thomas Road
- Phoenix Sky Harbor International Airport - Operations Building3300 E Sky Harbor Blvd
- Denver International Airport (DEN)8500 Peña Blvd.
- Bed Bath & Beyond2500 E 1st Ave.
- The Container Store2500 E 1st Ave
- Charlotte Douglas International Airport (CLT)5501 Josh Birmingham Pkwy
- Epic Chophouse104 South Main Street
- Maggiano's Little Italy4400 Sharon Rd
- DoubleTree Suites by Hilton Charlotte - SouthPark6300 Morrison Blvd.
- Charlotte Douglas International Airport (CLT)5501 Josh Birmingham Pkwy
- Chicago O'Hare International Airport (ORD)10000 Bessie Coleman Dr
- Denver International Airport (DEN)8500 Peña Blvd.
- Qdoba Mexican Grill6110 E Colfax Ave
- Harkins Theatres Northfield 188300 E Northfield Blvd
- Stapleton Dog Park2002 Spruce St
- Udi's Stapleton7357 E 29th Avenue
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Tracks
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Photos
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Photos
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Recent Tracks
- Those Magic Changes by Sha Na Na
- Deserted by Blind Melon
- Dance the way i feel by Où est le swimming pool
- Train Wreck by Sarah McLachlan
- Workin' Day And Night - Original Demo From 1978 by Michael Jackson
- Is It Love by Tanya Blount
- Windows Weekly 155: The Delphi 3 Superbible by Paul Thurrott and Leo Laporte
- Keyboard Concerto No. 5 in F Minor BWV1056 - II: Largo by Academy of St. Martin in the Fields/Andrei Gavrilov/Sir Neville Marriner
- Come On (Sket Remix) by Dutch Rhythm Combo
MadonnaMichael JacksonJanet JacksonErasurePrinceTori AmosNatalie MerchantBarbra StreisandEurythmicsLenny KravitzSadeAnnie LennoxCyndi LauperPet Shop BoysWhitney HoustonDonna SummerNine Inch NailsHarry Connick, Jr.The Sugarhill GangColdplayElvis PresleyJames TaylorSarah McLachlanChris IsaakKylie MinogueCirque du SoleilRay CharlesDiana Ross10,000 ManiacsLionel RichieLoretta LynnVashti BunyanS.O.S. BandPansy DivisionThe JacksonsBooty LuvBjörkPink FloydQuincy JonesDavid BowieThe DoorsBillie HolidayEminemNirvanaBeth OrtonDavid GrayJimi HendrixJoni MitchellTexasSting- 2 plays
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- Dead on It by Prince1 plays
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My Home
- 2613 Cherry St, Denver, CO 80207, USA
